Refund Policy

At Markelo Aura Sanctuary, we want you to feel confident and satisfied with every purchase. If something isn’t quite right with your order, we’re here to help. Our refund policy is designed to be fair, simple, and customer-focused.
1. Eligibility for Refunds
You may request a refund or exchange if:
  • The item received is incorrect, defective, or damaged upon delivery
  • You received an incomplete order
  • The product does not match the description or agreed details
Refunds and exchanges are available for eligible items within 7 days of receipt.
2. How to Request a Refund
To start the refund process, please contact us as soon as possible and provide:
  • Your order number and contact information
  • Details about the item(s) in question
  • Clear photos of the product and packaging (if applicable)
We will review your request promptly and guide you through the next steps.
3. Processing Refunds
Once your request is approved, refunds will be issued through your original payment method or as store credit, based on your preference and eligibility. Please allow up to 7 business days for processing after approval.
4. Non-Refundable Items
For health and safety reasons, certain items (such as opened consumables, personal care products, or customized goods) are not eligible for return or refund unless they are defective or delivered in error.
5. Questions & Support
We’re here to assist you at every step. If you have questions about your order, refund eligibility, or how to return an item, please contact us:
Email: contact@markelosanctuary.online
Phone: +63 927 677 7509
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